Shipping policy

Given the high value of goods, all orders are shipped with complimentary insurance.

We only offer Express Delivery given the high value of the goods. Express delivery is complimentary for orders over $350. For orders under $350 there is a Flat Rate Shipping fee.
Pick up from Thomastown Showroom

Alternatively you may choose to pick up your items at our Thomastown Showroom at no extra cost, you can select this option in the Checkout. You MUST provide photographic ID (such as a drivers license) and Order Confirmation in order for the items to be released.  

Grounds Jewellers uses a variety of Couriers as well as Australia Post to make sure that your parcel is delivered in a timely manner. Because of this we are able to deliver to a Home, Business or PO Box. All items will need to be signed for, so please make sure someone is available at your chosen address to accept the delivery.

Please allow 1-5 business days before your item is shipped. If the item is custom, the time frame may vary. We will give you an update of the time frame once your order has been placed.

As we only ship via Express methods, you will usually receive your order within 1-2 Business Days once the item has shipped. Please be aware that once your item is picked up by the Shipping Agent we have no control over the delivery time frame, and during peak periods or unforeseen circumstances, you may experience delays in receiving your package.

Tracking your item

Once your item is on its way we will send you an email with the tracking information you need to stay updated about your items. 
Remote & Rural Areas of Australia

Extra charges may apply for rural & remote areas, contact us for more details.
International Shipping

International deliveries will be considered depending on your location, please contact us if there's a particular item you're interested in and we can provide you with a shipping quote.