Frequently Asked Questions
What is your ABN?
Our ABN is: 63 810 941 468
Why is every product $0.00?
Due to rapid fluctuations in gold price in the current economic climate, we cannot guarantee a set price for our products long term. Please contact us via the "Enquire Now" button on the product page for a current price on our items.
Why can't I purchase online?
At this stage, we cannot offer online purchasing services. If you wish to purchase an item you have found in our store, please fill out the form on the product page click the "Enquire Now" button, and we will be in contact regarding stock, prices and delivery/pick up/product information.
Do I need to have an account?
You don't need to sign up for an account to purchase items from Grounds Jewellers, however it will definitely make it easier to keep track of your purchases if you do. You can create your account in the Checkout, or by clicking "Create an Account" at the top of this page.
How long do Custom or Made to Order items take?
After having a consultation with our Master Jeweller David, he will advise you on the estimated time frame for your Custom Order.
What if I need extra help or advice about my purchase?
Please feel free to Contact us via phone or email & we will be more than happy to assist you.
Will I be charged sales tax on my purchase?
All prices are inclusive of GST.
The Ring I want to purchase is not my size, what can I do?
We offer complimentary re-sizing on selected Rings purchased from us. See each items description to see if the ring is able to be resized. If so, please note your desired size in the Notes section of the Checkout. Additional charges may apply if the Ring needs to be re-sized a second time. Please visit our Custom Items page for more details.
How do I know what Ring Size I am?
Download our handy Ring Size Guide here and find your perfect fit! At Grounds Jewellers we use Australian Sizing. Please note that this is only a guide. We recommend that you visit us to determine your correct size as we offer complimentary ring sizing or alternatively visit a local Jeweller and they should be able to assist you.
Can I have my Ring Engraved?
We offer complimentary engraving on selected rings purchased from us. The item description will specify if the ring is able to be engraved. Please let us know what you'd like engraved on your Ring by leaving us a note in the Checkout.
Can you deliver to my home or office?
Yes we can! Grounds Jewellers uses a variety of Couriers as well as Australia Post to make sure that your parcel is delivered in a timely manner. Because of this we are able to deliver to a Home, Business or PO Box.
How long will it take for my item to be delivered?
Please allow 1-5 business days before your item is shipped. All items are sent Express with Signature on Delivery. Delivery is usually made within 1-2 Business Days depending on your location. Please be aware that once your item is picked up by the Carrier we have no control over the delivery time frame, and during peak periods you may experience delays in receiving your package.
Do you deliver Australia Wide?
Yes we do! Extra charges may apply for rural & remote areas, contact us for more details.
Do you delivery Internationally?
International deliveries will be considered depending on your location, please contact us if there's a particular item you're interested in and we can provide you with a shipping quote.
Can I return my item?
Please visit out Shipping & Returns page for more information.
I am having issues with your website, what should I do?Please contact us via email@example.com or visit our Contact Us page