Frequently Asked Questions
What is your ABN?
Our ABN is: 48 391 593 126
Do I need to have an account?
You don't need to sign up for an account to purchase items from Grounds Jewellers, however it will definitely make it easier to keep track of your purchases if you do. You can create your account in the Checkout, or by clicking "Create an Account" at the top of this page.
How long does it take to dispatch items in stock?
Items in stock usually ship in 1-2 Business Days. We will notify you if there is a delay in dispatching your item.
How long do Special Order Items take to dispatch?
The availability of each item is different & we will advise you on timeframes when you make your enquiry.
How long do Custom or Made to Order items take?
After having a consultation with our Master Jeweller David, he will advise you on the estimated time frame for your Custom Order.
How long does Engraving or Re-Sizing items take?
Generally Engraving or Re-Sizing usually takes 1-5 business days to prepare before your item will ship out, but sometimes it can take 1-3 weeks. If your item will be outside the specified period, we will contact you. For more information please visit our Custom Items page.
Will my items arrive Gift Wrapped?
All purchases arrive in a luxury Grounds Jewellers Box, with a luxury shopping bag included. During the checkout process, you will have the option of leaving us a note. Please let us know if you would like your item professionally Gift Wrapped in luxury wrapping paper & tied with a ribbon. This service is Complimentary on all purchases.
What if I need extra help or advice about my purchase?
Please feel free to Contact us via phone or email & we will be more than happy to assist you.
Will I be charged sales tax on my purchase?
All prices are inclusive of GST.
The Ring I want to purchase is not my size, what can I do?
We offer complimentary re-sizing on selected Rings purchased from us. See each items description to see if the ring is able to be resized. If so, please note your desired size in the Notes section of the Checkout. Additional charges may apply if the Ring needs to be re-sized a second time. Please visit our Custom Items page for more details.
How do I know what Ring Size I am?
Download our handy Ring Size Guide here and find your perfect fit! At Grounds Jewellers we use Australian Sizing. Please note that this is only a guide. We recommend that you visit us to determine your correct size as we offer complimentary ring sizing or alternatively visit a local Jeweller and they should be able to assist you.
Can I have my Ring Engraved?
We offer complimentary engraving on selected rings purchased from us. The item description will specify if the ring is able to be engraved. Please let us know what you'd like engraved on your Ring by leaving us a note in the Checkout.
Do you offer a Repair Service?
At Grounds Jewellers we are able to repair many types of Jewellery (including pearl restringing), please contact us and we can provide you with a quote to suit your needs.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay & Paypal.
Is there a fee for delivery?
We offer complimentary Express Delivery on all items over $350. For orders under $350 there is a Flat Rate fee.
Can I pick up my purchase?
Pick up from our Thomastown Showroom can be arranged. Please visit our Shipping & Returns page for further information.
Do you offer shipping insurance on my purchase?
All items purchased from Grounds Jewellers will ship with complimentary shipping insurance so you can shop with us worry free!
Can you deliver to my home or office?
Yes we can! Grounds Jewellers uses a variety of Couriers as well as Australia Post to make sure that your parcel is delivered in a timely manner. Because of this we are able to deliver to a Home, Business or PO Box.
How long will it take for my item to be delivered?
Please allow 1-5 business days before your item is shipped. All items are sent Express with Signature on Delivery. Delivery is usually made within 1-2 Business Days depending on your location. Please be aware that once your item is picked up by the Carrier we have no control over the delivery time frame, and during peak periods you may experience delays in receiving your package.
Can I track my items?
Yes you can! Once your item is on its way we will send you an email with the tracking information you need to stay updated about your items. You may also download the "Shop" app in the cart for tracking information.
Do you deliver Australia Wide?
Yes we do! Extra charges may apply for rural & remote areas, contact us for more details.
Do you delivery Internationally?
International deliveries will be considered depending on your location, please contact us if there's a particular item you're interested in and we can provide you with a shipping quote.
Can I return my item?
Please visit out Shipping & Returns page for more information.
How do I cancel my order?
If you need to cancel your order please contact us immediately, some fees and charges may apply in line with our Terms & Conditions.
Will I receive a refund if I cancel the order?
Please contact us or see our Terms & Conditions for more information.
I am having issues with your website, what should I do?Please contact us via firstname.lastname@example.org or visit our Contact Us page